- What is your child policy?
Due to the educational nature of the tour and for the respect and courtesy of the passengers and crew, no child (including infants and toddlers) under six years old will be permitted to join the tour. No exceptions will be granted. Your attention to and consideration of this policy is most appreciated.
- What are your reservation & cancellation policies?
RESERVATIONS are strongly recommended and may be made as far in advance as desired by using our online ticketing or calling us.
CHANGES OR CANCELLATIONS will receive a full refund if made at least 24 hours before departure. NOTE: Groups of 15 or more must give at least 72 hours for cancellations for a full refund.
NOTE TO CRUISE SHIP PASSENGERS: No charge will be applied if you are unable to arrive for your cruise due to delays and/or changes to your cruise ship’s schedule in Bar Harbor.
FOR PRIVATE CHARTERS AND GROUP SALES, please call.
ONLINE TICKET PURCHASES are not available within 1 hour of the tour’s departure time. Please call (207) 288-3136.
Lulu Lobster Boat Ride reserves the right to cancel any trip because of the weather or circumstances beyond our control, but will do so only if absolutely necessary and will give as much advance notice as possible. There will be no charge made if the cruise is cancelled by our captain or staff. Since Maine coastal weather can change quickly, it is recommended that reserved passengers call prior to their scheduled departure to confirm the availability of a particular cruise, especially when wind and/or fog conditions appear unfavorable.
- Do you offer private group tours?
Group rates are available. Lulu is also available for private charters. Please contact us for more information and fares.
- What forms of payment do you accept?
Mastercard/Visa/Discover/American Express Cards are accepted. Travelers’ checks (and, of course, cash) are also welcomed for payment at the time of the cruise.
- What should I bring?
- Even if it is warm, a jacket or sweatshirt is recommended because it can be cool on the water. Note: There are no heated cabins on the boat!
- Most of the seating area is covered, providing shade for our passengers. However, hats, sunglasses, and sunscreen may still be good to have with you.
- No food or drinks are served onboard, however, passengers are welcome to bring items with them (glass containers are discouraged).
- Binoculars are often used for sightseeing and seal watching. There are some binoculars on board (but not enough for everyone) if passengers do not have their own.
- Cameras are welcome. However, filming or other recordings of the lobstering part of the cruise is not permitted.
Sea bands are provided (to borrow) at the beginning of every cruise at no additional cost. These are little wristbands that work on a theory of acupressure and are helpful for passengers with a tendency for motion sickness. This product can also be purchased over the counter at most pharmacies if passengers would like their own.
- Can I keep any of the lobsters that are caught on the trip?
No, we are an educational trip and therefore release all lobsters that we catch. We also wouldn’t want to compete with the hard-working men and women who make a living by catching lobsters. We recommend you support our local community and purchase lobsters from those businesses.
- As a guest on board the Lulu, can I do the actual fishing?
Lobster fishing on the coast of Maine is highly regulated (that’s why it’s been so successful) and therefore there are strict rules about who can pull up the lobster traps. Our captains are licensed to pull up the traps, then our narrators will show guests what comes up in the traps. Although you’re not pulling up the traps yourself, this is as close as you can get without actually becoming a lobsterman or lobsterwoman!
- I'm arriving on a cruise ship, are you close to where our tender comes in?
YES!! We are a very short walk (about a block) from where you’ll come ashore. When you walk up from the dock, take a right on West Street, enjoy a short walk, and our ticket booth will be on the right.
- Where can we park?
Although the Harborside Hotel does not provide free parking for boat passengers, there is at times (but not all the time) a paid parking area at the hotel. Otherwise, the town has two 3 hour free parking areas very nearby. They are located on the town pier at the corner of West and Main Streets and behind the Rite-Aid Pharmacy, 34 Cottage Street. And on West Street above Billings Ave (next to the Manor House Inn) the parking on the street is unlimited. There is also a free bus service on Mount Desert Island called the Island Explorer if you prefer to leave your car at your hotel, campground or Hulls Cove Visitor’s Center — see www.exploreacadia.com for stops and schedules (operates from mid-June to Columbus Day).
Be careful to check where you park. Most places on the street in the downtown area are two-hour limits (between 10:00 am and 6:00 pm) and the Town does ticket cars. The cost of the parking ticket is $20. Our cruise is two hours. Please allow extra time if you will need to find parking.
- Is there a bathroom on board?
Although Lulu is equipped with a marine head (toilet facilities) for emergencies, our passengers are permitted (and encouraged) to use the restrooms available in the pier area just before and/or after the tour.
- What safety equipment does Lulu have on board?
As a U.S. Coast Guard-certified inspected small passenger vessel and fully insured, Lulu is outfitted with modern safety, navigation and communication equipment that meets or exceeds U.S. Coast Guard regulations.
- Adult and child personal flotation devices (PFDs) for all passengers and crew
- An inflatable buoyant apparatus (IBA)
- Life ring
- Global Positioning System (GPS)
- VHF radios
- Cellular phone
Note: Captains without a U.S. Coast Guard license or vessels not properly equipped cannot be insured or legally operate.
- What is the seating on board Lulu like?
All passengers are seated on cushioned bench seating throughout the cruise.